We provide a growing training offer (virtual or in person):


  • Customer Services - telephone, in person and digital
  • Best practice in Complaints Management
  • An Introduction to Customer Journey Mapping
  • An introduction to nudge techniques


We tend to deliver "in-house" training for individual organisations at a fixed (and unbeatable) price. However, we are happy to deliver "public" training if there is sufficient interest, this will be charged per delegate, with discounts for multiple delegates from the same organisation.


Click on the icons below to see an overview of the courses we currently offer.


We can adapt these to meet your needs, for example if you wanted a nudge workshop looking specifically at how you can nudge customers to maximise housing income payments, then we can do that. Just enquire direct and we'll arrange a conversation to scope out your needs and design a training package that right for you.


Don't see what you're looking for? Click on the Book/Enquiry Direct button, provide us with some breif details and we'll see if we or one of our associates can help.


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