We provide a growing training offer (virtual or in person):


  • Customer Services - telephone, in person and digital
  • Best practice in Complaints Management
  • An Introduction to Customer Journey Mapping
  • An introduction to nudge techniques

Most of our training is provided through our partners at the Housing Quality Network, but we can provide training direct as well. Click on the icons below to see an overview of the courses we currently offer.


We can adapt these to meet your needs, for example if you wanted a nudge workshop looking specofcially at how you can nudge customers to maximise housing income payments, then we can do that. Just enquire direct and we'll arrange a conversation to scope out your needs and design a training package that right for you.


Don't see what you're looking for? Click on the Book/Enquiry Direct button, provide us with some breif details and we'll see if we or one of our associattes can help.


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