We specialise in Housing management, but are open to undertaking mystery shopping/service checking in any sector. So if you're interested, please use the form below and let us know how we might be able to help you. Check out our case study for some examples of what we've done and our acheivements.
This service may be of particular interest to Chief Executives, Directors, Senior Managers and Tenant Scrutiny teams.
We're happy to consider anything, but you may want us to visit some of your estates and check whether you're meeting your estate service standards, or check if your communal cleaning service meets the specification. Similarly, we could independently advise you of where you might want to consider some improvements.
We could visit some of your ready to let empty properties to help you determine if they meet your lettable standard, or provide you with some ideas around where you could make some savings or improve the standard.
We could visit your reception areas and advise you if your display material is as it should be, and if your staff provide the best responses to customer enquiries and help you get your service right first time.
Equally, you might want us to check the accessibility and information on your website or undertake some telephone mystery shopping.
We can provide you with photographs (if appropriate), and a short report of our findings and thoughts for imrovement, including highlighting anything that we're particularly impressed with.
Tell us what you want, and if possible we'll provide it to you.