Drawing upon our operational experience within the housing sector, we are excellently placed to provide a range of housing management consultancy services that will help you achieve your business objectives and deliver lasting benefits.

We have a customer focussed approach to our services, which we individually tailor to meet each client's brief. We use this brief to understand your company and your objectives and then deliver you an outcome focussed smart solution.

We specialise in:

• Performance & Service Improvement
  • Rent Arrears & Welfare Reforms
  • Empty Homes
  • Customer Complaints (click link to case study)
  • Anti-Social Behaviour

• Organisational Leadership & Change (clink link to case study)
  • Service design (click link to case study)
  • Restructure / Re-alignment
  • Service Improvement planning

• Core Housing & Neighbourhood Management
  • Tenancy Management
  • Housing Management
  • Sheltered Housing
  • Caretaking & Cleaning
  • Neighbourhood Partnerships
  • Integrating & Aligning Housing & Repairs Services (click link to case study)

• Value for Money and Process Reviews
  • Service/structure reviews (click link to case study)
  • Objective optimisation
  • Process mapping
  • Systems thinking

• Delivering Social Value
  • Community Involvement
  • Equalities & Diversity
  • Housing & Employment (click link to case study)
  • Housing & Health
  • Housing & Environment
  • Housing & Community Safety

We also have vast experience of tenant scrutiny and mystery shopping, and can independently lead these arrangements for you in order to meet the co-regulation agenda. Alternatively we can undertake the mystery shopping for you, providing you with the independent evidence you need to drive your services forwards. The benefit being that you do not need to employ full time staff for this role, you can pick and choose when you want to undertake the checks and therefore control your own costs.

• Mystery Shopping
  • Telephony services
  • Welfare Reform advice
  • Estate Services
  • Repairs & Planned Works
  • Empty Home Standards
  • Housing Advice
  • Any housing or associated service.....
• Tenant Scrutiny
  • Establishment of process
  • Guidance / support throughout the process
  • Reporting structure / formatting