Housing Management Specialists
Housing Management Specialists
Callidus Management Consulting
Callidus Management Consulting 

News Archive - 2019

Merry Christmas & Happy New Year!

 

Wishing all our clients, associates, suppliers, followers and contacts a very Merry Christmas and prosperous New Year. Thanks for being part of making 2019 another successful one. We're hoping that as we move into a new decade, we continue to work with our existing clients, but also forge new relationships to help support more organisations make their housing services better for tenants, more efficient and high performing!

 

If you're a housing provider in need of some help, or a housing consultant interesting in joining our elite team, get in touch by emailing enquiry@callidus-mc.co.uk 

or by phone/text/whatsap 078 333 62 663 and we'll get something set up.

 

December 2019

Our Year In Review

 

We've had another busy year and want to thank those that have been involved with us in making it so successful.

 

Here's a quick look back at what we've been up to!

 

We have continued to work with a select group of clients who have engaged us in both contract extensions for existing assignments as well as utilise us for additional and unrelated pieces of work.

 

The majority of our year has been spent helping implement the transformatitive changes we identified in 2018 for one of our main housing clients. This has involved implementining two team restructures, agile working practices and an end to end digital platform go live!

 

We have also completed a very complex independent complaint investigation for a local authority which resulted in a comprehensive report detailing the findings and rationale, accompanied by over 40 recommendations. We delivered an enhanced service by going through the report and findings, as well as answering any questions seperately with both the senior officers and the complainant and their representatives.

 

We brought in a number of associates to help us deliver assignments, these included former Chief Executives and Executive Directors of Housing, a Housing Ombudsman Adjudicator and a couple of Lean Practitioners.

 

We built up a number of partnerships with other consultancies and third party providers, joimntly developing offers and assignment submissions for new pieces of work. Watch this space in 2020 to see how this develops!

 

We provided critical friend support to a housing organisation undergoing an In Depth Assessment (IDA) and were pleased that they retained their G1 and V1 status.

 

Over the summer we sponsored the Wentworth Woodhouse Preservation Trust by paying for a roof tile, with the Callidus logo and strapline engraved on it. Our Managing Director and his family got to visit the stately home in South Yorkshire to inspect the tile and be photographed with it.

 

Following the Grenfell disaster, health and safety compliance has come to the forefront of housing and board thinking and conversations. We helped an organisation undertake an assurance review of their compliance mechanisms, which included a detailed action plan.

 

In the Autumn, Richard passed his assessments to become a "Bank Adjudicator" for the Housing Ombudsman. He'll basically be helping out the Ombudsman on a case by case basis when they're too busy to deal with demand internally. Whilst he won't be undertaking this role as part of Callidus, it does help us use Housing Ombudsman principles for complaint investgations and training.

 

Finally, we've supported an organisation with a review of how they measure customer service, and helped them implement a new approach based upon the Institute of Customer Service principles, including the mechanisms for gathering the data.

 

As we move into the new decade of the 20's, we'll celebrate being established half a decade ago. We hope you join us and our existing client base, and experience the approach Callidus brings to helping organisations improve their performance, customer service and optimise efficiency.

 

If you're a housing provider in need of some help, or a housing consultant interesting in joining our elite team, get in touch by emailing enquiry@callidus-mc.co.uk 

or by phone/text/whatsap 078 333 62 663 and we'll get something set up.

 

December 2019

Richard joins the Housing Ombudsman's bank of adjudicators!

 

We're delighted to announce that our Managing Director, Richard Walker, has recently passed his assessment to be accepted into the Housing Ombudsman's bank of adjudicators!

The Housing Ombudsman Service is set up by law to look at complaints about the housing organisations that are registered with them.

They resolve disputes involving tenants and leaseholders of social landlords in an independent and impartial way

 

Naturally this means that Richard wouldn't be able to adjudicate over a case that he, or Callidus have been involved in. However, it does mean that we can expand our consultancy offer to confidentally help organisations resolve disputres before they reach the Ombudsman!

 

A fully trained and acredited mediator has also joined our associate team, so we can offer a full end to end service, from helping you investigate a complainat and receommend actions (including your overall complaints process/policy) through to helping you resolve the dispute through mediation if required. Please get in touch if you'd like to know more.

 

If you're a housing provider in need of some help, or a housing consultant interesting in joining our elite team, get in touch by emailing enquiry@callidus-mc.co.uk 

or by phone/text/whatsap 078 333 62 663 and we'll get something set up.

 

October 2019

Callidus marks it place in history

 

Wentworth Woodhouse is a Grade I listed stately home located in our home county of South Yorkshire. It boasts the longest facade of any country house in England and was built circa 1735.

 

Now in the ownership of the Wentworth Woodhouse Preservation Trust, the house is being returned to it's former glory and we're delighted to have made a donation to the trust to help the restortaion and preservation work. 

 

As part of our donation, we were able to have our Callidus Management Consulting logo and our "SMART Solutions in Housing Management" strapline engraved on a roof slate which will form part of the restoration work.

 

Our Managing Director, Richard Walker (pictured above with the engraved slate) said:-

 

"We're proud to be supporting the restoration of such an important landmark in England's housing history. Wentworth Woodhouse is a sleeping giant that is awakening and will provide many great opportunities for local community members to work and prosper in the local area over the coming years. So this is not just about housing, but also the local community, tourism, local businesses and families".

 

The house has recently been used as part of the set for the Downton Abbey film, but has also been used for Darkest Hour and a number of series for television such as Victoria, Jonathan Strange & Mr Norrell, Charles III and Billionaire Boy.

 

Below are some snapshots of the house, as well as a close up of the slate itself.

September 2019

Service Offer Update

 

We've recently added some great people to our associate team, including a former housing Chief Executive, Director of Housing, Ombudsman Adjudicator and a couple of Lean Masters.

 

 

 

This enhances our service offer enabling us to offer more lean service reviews/training, strategic board/governance support, complaints resolution/training and housing operations.

 

All of this in addition to our usual fantastic service offer - what's not to love! If you're a housing provider in need of some help, or a housing consultant interesting in joining our elite team, get in touch by emailing enquiry@callidus-mc.co.uk 

or by phone/text/whatsap 078 333 62 663 and we'll get something set up.

 

July 2019

 

We'll be atending the Chartered Institute of Housing conference on Wednesday 26th June this year.

 

If you'd like to meet up to chat about your needs, discuss a potential assignment or tell us about how you could help us deliver our services, we'd love to hear from you!

 

Contact us by emailing enquiry@callidus-mc.co.uk 

or by phone/text/whatsap 078 333 62 663 and we'll get something set up.

 

See you in Manchester!

 

June 2019

In Depth Assessment Support

 

One of our clients are due an In Depth Assessment (IDA) later this year. In preparation for this they've asked us to provide them with some support in reviewing their evidence bundle and providing critical friend support in fine tuning the evidence to meet the scope of teh assessment focus. 

 

This is just a short piece of work, so we still have some availability for undertaking pieces of consultancy, so if you require some help, please contact us by emailing enquiry@callidus-mc.co.uk

or by phone/text/whatsap 078 333 62 663.

 

Please check out the rest of our website for more details of the services we offer.

 

June 2019

Associate Vacancies

 

If you've got interim management, consultancy or business analyis skills and are looking for an opportunity to use your skills in a housing or other public sector environment, we'd be intereted in hearing from you.

 

We are particularly keen on working with consultants who can demonstrate experience in lean reviews, systems thinking, performance & service improvement, customer services and training.

 

We're planning on expanding our service offer over the coming months, and are loking for associates to work alongside us. If this is something you'd like to know more about, then please send us you CV by emailing it to enquiry@callidus-mc.co.uk

 

If you'd like to know more about what we do, please check out the rest of our website for more details of the services we offer.

 

May 2019

Compliance Review

 

We're delighted to have been asked by one of our existing clients to undertake a review on their health and safety compliance.

 

This will be a short piece of work, helping them understand where additional assurance around compliance measures are needed and providing practical solutions going forward.

 

We still have some availability for undertaking pieces of consultancy, so if you require some help, please contact us by emailing enquiry@callidus-mc.co.uk

or by phone/text/whatsap 078 333 62 663.

 

Please check out the rest of our website for more details of the services we offer.

 

April 2019

Associate Vacancies

 

If you've got interim management, consultancy or business analyis skills and are looking for an opportunity to use your skills in a housing or other public sector environment, we'd be intereted in hearing from you.

 

We're planning on expanding our service offer over the coming months, and are loking for associates to work alongside us. If this is something you'd like to know more about, then please send us you CV by emailing it to enquiry@callidus-mc.co.uk

 

If you'd like to know more about what we do, please check out the rest of our website for more details of the services we offer.

 

March 2019

We're 4 Years Old

 

On the 19th of February we'll be celebrating delivering high quality consultancy services to the sector for 4 years! These 4 years have taken us to some great places and we've worked with some great people, helping improve performance, services and business efficiency!

 

We still have some availability for undertaking pieces of consultancy, so if you require some help, please contact us by emailing enquiry@callidus-mc.co.uk

or by phone/text/whatsap 078 333 62 663.

 

Please check out the rest of our website for more details of the services we offer.

 

February 2019

We've had a busy start to 2019

 

We've started 2019 similar to how we ended 2018, very busy......almost too busy to write our blog.

 

However, today we've produced a short blog, focussing on a more personal matter for Richard. In the blog, he reflects upon his experience of being made redundant.

 

We still have some availability for undertaking pieces of consultancy, so if you require some help, please contact us by emailing enquiry@callidus-mc.co.uk

or by phone/text/whatsap 078 333 62 663.

 

Please check out the rest of our website for more details of the services we offer.

 

February 2019

Happy New Year!

 

Happy New Year to all of our clients, associates and suppliers for 2019!

 

What's your New Year Resolution for 2019, improving performance, customer service or optimising efficiency?

 

The Housing Green Paper of 2018 referred to the possibility of housing league tables linked to future funding regimes. This would mean that Key Performance Indicators, Customer Satisfaction levels and the Resource Efficiency of your organisation could impact upon your future growth plans.

 

We can help with all of this and much more. Bookmark us and use us in 2019!

 

We still have some availability for undertaking pieces of consultancy, so if you require some help, please contact us by emailing enquiry@callidus-mc.co.uk

or by phone/text/whatsap 078 333 62 663.

 

Please check out the rest of our website for more details of the services we offer.

 

January 2019

Happy New Year!

Get Social With Us

Tel: 078 333 62 663

Email:

enquiry@callidus-mc.co.uk

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