Housing Management Specialists
Housing Management Specialists
Callidus Management Consulting
Callidus Management Consulting 

Latest News - 2017

Check out our latest news to find out what's going on at Callidus Management Consulting.

 

Click on 2015/16 for our archived news.

New Complaints Management Training Assignments

 

We're excited to announce that we've team up with the Housing Quality Network to deliver our "Complaints Management Masterclass" to a couple of organisations early in 2018.

 

Details of the course can be found here. If you're interested, please book through the HQN.

 

We still have some availability for undertaking pieces of consultancy, so if you require some help, please contact us by emailing enquiry@callidus-mc.co.uk

or by phone/text/whatsap 078 333 62 663.

 

Please check out the rest of our website for more details of the services we offer.

 

December 2017

Innovate North - The NHC Northern Housing Summit 2017

 

We're delighted to be partnering up with the Northern Housing Consortium on the 1st November 2017 for their Housing Summit and specifically the launch of their Business Improvement Services offer. For more information about this event, please click here.

 

As an Associate of the Northern Housing Consortium, our Lead Consultant Richard Walker, will be at the NHC exhibition stand to chat with delegates about the new service offer. If you're attending, why not pop by and say hello!!

 

If you're interested in us doing some consultancy work for you, please contact us by emailing enquiry@callidus-mc.co.uk

or by phone/text/whatsap 078 333 62 663.

 

Please check out the rest of our website for more details of the services we offer.

 

October 2017

New assignment with Havebury Housing Partnership

 

We're delighted to announce that we've been awarded a contract to undertake and support Havebury Housing Partnership with a neighbourhood services review and implementation.

 

Using a project management approach, we will be helping deliver the First Focus Review. This broad review covers Neighbourhood Services and Responsive Repairs and will include;

  • Right First Time
  • Agile Working
  • Digital Offering
  • Segmentation of Customer Offer, &
  • Customer Profile / Behavioural Insight

Watch this space for further information about this exciting project.

 

If you're interested in us doing some consultancy work for you, please contact us by emailing enquiry@callidus-mc.co.uk

or by phone/text/whatsap 078 333 62 663.

 

Please check out the rest of our website for more details of the services we offer.

 

September 2017

National Housing Federation Conference 2017

 

We'll be attending the NHF Conference & Exhibition on Tuesday and Wednesday (19th & 20th September) this year as part of Richard's role as a Non-Exec at Unity Homes.

 

If you'd like to meet for a chat and catch up over a coffee, learn a little more about Unity or Callidus, just get in touch and ask for Richard, and we'll arrange something with you. 

 

If you're interested in us doing some consultancy work for you, please contact us by emailing enquiry@callidus-mc.co.uk

or by phone/text/whatsap 078 333 62 663.

 

Please check out the rest of our website for more details of the services we offer.

 

September 2017

Summer Break

 

We've just completed a long term assignment and decided to take a few weeks break over the summer, rest and recharge our batteries ready for some new challenges. We're planning on starting up again in September, although we're on the look out now for projects to start after our break.

 

 

If you're interested in us doing some consultancy work for you, please contact us by emailing enquiry@callidus-mc.co.uk

or by phone/text/whatsap 078 333 62 663.

 

Please check out the rest of our website for more details of the services we offer.

 

July 2017

Chartered Institute of Housing Conference 2017

 

We'll be attending the CIH Conference & Exhibition on Wednesday 28th June this year.

 

If you'd like to meet for a chat and catch up over a coffee, just get in touch and ask for Richard, and we'll arrange something with you. 

 

If you're interested in us doing some consultancy work for you, please contact us by emailing enquiry@callidus-mc.co.uk

or by phone/text/whatsap 078 333 62 663.

 

Please check out the rest of our website for more details of the services we offer.

 

June 2017

Complaints Policy & Procedure Review

 

We are delighted to advise that we have been recomissioned by Yorkshire Housing, via the Housing Quality Network to complete the Complaints Policy and Procedure revision.

 

After our initial scoping meeting, we will be running a workshop with the complaint leads and then use the valuable information from this to develop a modern, transparent and robust policy and procedure for the organisation.

 

This is only a short assignment, which we are working on alongside the Humber Bridge special projects, but we are available for other assignments. If you're interested in us doing some consultancy work for you, please contact us by emailing enquiry@callidus-mc.co.uk

or by phone/text/whatsap 078 333 62 663.

 

Please check out the rest of our website for more details of the services we offer.

 

May 2017

Special Projects on the Humber Bridge

 

Our Customer Services project at the Humber Bridge has finally come to an end. The new Chief Executive Officer said that:

 

"even though I have only been in post a couple of weeks I have received very positive feedback on the the work you have achieved during your contract period and I appreciate the level of professionalism and dedication that you demonstrate"

 

During our time on the Customer Services project we established a new team, set up policies and procedures from scratch and developed over 70 individual processes using lean approaches. We mentored a number of staff who have now gained permanent promotions and we're confident that we leave the customer services function in good hands with great prospects for the future.

 

We were due to leave at the end of our contract in March, and take a well deserved break. However, the CEO has approached us and asked that we operate as retained consultants working on a number of special projects.

 

We're delighted to have accepted this offer, so will be continuing to work with the Humber Bridge Board on a day to day basis, supporting the CEO with projects such as reviewing security systems, developing a strategy to deal with people attempting to take their own lives, the future tolling strategy, business continuity plus a number of others.

 

As this new contract is on a day to day basis, we are available for other assignments. If you're interested in us doing some consultancy work for you, please contact us by emailing enquiry@callidus-mc.co.uk

or by phone/text/whatsap 078 333 62 663.

 

Please check out the rest of our website for more details of the services we offer.

 

April 2017

NIFHA Conference

 

Earlier this month our Managing Director, Richard Walker was invited to speak at the Northern Ireland Federation of Housing Associations practitioner conference and deliver a breakout session on "Nudge Theory in Housing".

 

He used a variety of interactive examples to demonstrate the power of nudge with the audience and we're very pleased to say that they al worked!!

 

He received some great feeback and on behalf of Callidus Management Consulting, would like to thank the organisers, other speakers and the delegates who made the conference such a fantastic event to be part of.

 

We have developed a "Nudge Toolkit" as part of our service offer, which enables us to deploy an agreed and standard methodology to help organisations make big or small changes using nudge theory, but tailored to their individual needs and objectives.

 

In addition to this, we have also developed a training/workshop package which uses the principles of the toolkit to enable organisations to set up their own nudge projects and measure the results.

 

If you're interested in our toolkits, or us doing some consultancy work for you, please contact us by emailing enquiry@callidus-mc.co.uk

or by phone/text/whatsap 078 333 62 663.

 

Please check out the rest of our website for more details of the services we offer.

 

March 2017

Nudge Toolkit Developed

 

To coincide with our Managing Director speaking at the Northern Ireland Federation of Housing Associations conference in March, we have developed a "nudge" toolkit and associated training/workshop package.

 

The toolkit will usually be used by us as an agreed and standard methodology to help organisations make big or small changes using nudge theory.

 

In addition to this, the training/workshop package uses the principles of the toolkit to enable organisations to set up their own nudge projects and measure the results.

 

Watch this space for more information.

 

If you're interested in our toolkits, or us doing some consultancy work for you, please contact us by emailing enquiry@callidus-mc.co.uk

or by phone/text/whatsap 078 333 62 663.

 

Please check out the rest of our website for more details of the services we offer.

 

February 2017

Happy Birthday to us!

 

We were officially incorporated 2 years ago today (19th February). After a successful first year we are proud to have built on our initial achievements and continued to deliver high quality consultancy services to the housing and business sectors. Some of our work includes:

 

~ Interim assignment delivering the UKs 1st hybrid tolling system

~ Management development & coaching

~ Process development & reviews

~ Debt recovery policy & process development with implementation

~ Complaints management system development & delivery

~ Due diligence review support for Housing Association merger
~ Void reviews 
~ Strategic review of housing & repairs 
~ Complaints & Customer Services reviews 
~ Rent arrears review 
~ Critical friend support for competitive tender 
~ Sheltered housing consultancy 
~ Bid support for Customer Incentive scheme 
~ Webinar on Customer Incentives

~ Workshop development & delivery on customer incentives & nudge 
~ Sector Based Work Academy best practice briefing 
~ Briefing on customer incentives & nudge

~ Website development

 

Moving into year 3 we've already been comissioned to undertake another complaints review, develop a complaints management training programme, nudge based repairs project and speak at the Northern Ireland Federation of Housing Associations practitioners conference on nudge techniques in social housing!

 

If you're interested in us doing some similar work, please contact us by emailing enquiry@callidus-mc.co.uk

or by phone/text/whatsap 078 333 62 663.

 

Please check out the rest of our website for more details of the services we offer.

 

February 2017

Another "nudge" in the right direction!

 

We're delighted to announce that we've been selected as part of a team working with Campbell Tickell to deliver a nudge based project on housing repairs. Watch this space for more information coming soon!

 

If you're interested in us doing some similar work, please contact us by emailing enquiry@callidus-mc.co.uk

or by phone/text/whatsap 078 333 62 663.

 

Please check out the rest of our website for more details of the services we offer.

 

February 2017

New Assignment - Another Complaints Review!

 

We're delighted to announce that we've teamed up with the HQN again to deliver a short complaints review for Yorkshire Housing.

 

If you're interested in us doing some similar work, please contact us by emailing enquiry@callidus-mc.co.uk

or by phone/text/whatsap 078 333 62 663.

 

Please check out the rest of our website for more details of the services we offer.

 

January 2017

New Year - New Objectives!

 

Is your New Year's Resolution to improve your operational performance, customer experience and efficiency? If so, get in touch, we can help.

 

If you would like us to see how we could help, please contact us by emailing enquiry@callidus-mc.co.uk

or by phone/text/whatsap 078 333 62 663.

 

Please check out the rest of our website for more details of the services we offer.

 

January 2017

Get Social With Us

Tel: 078 333 62 663

Email:

enquiry@callidus-mc.co.uk

Print Print | Sitemap Recommend this page Recommend this page
© Callidus Management Consulting Ltd. 2015 - 2018